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Return Policy

Because your satisfaction is important to us, we make sure each order is packaged in a secure, proper manner. Once your product has shipped, we are not responsible for lost, held or damaged packages. It is the customer's responsibility to file a claim with the carrier directly for lost, held or damaged packages. For returns of undamaged product, please contact us at orders@primeecogroup.com within 14 days of the date you receive the product for further assistance.